You will receive an email when your hamper has been despatched and when it has been delivered.

In the despatch email ' Your hamper is on its way!' you will find delivery tracking information, this email is sent to you when the hamper has been handed over to our approved courier.

If you have an account with us, you can also track your order on there.

Please check email spam folders or directly with the recipient to see if they have already received the hamper before contacting us, as sometimes an incorrect email address entered at checkout will result in no emails being received by you.

You will also receive an email when your gift is delivered to your recipient, if you have completed the free option for gift message via text and emails, these will also be sent to the recipient at this point.

UK delivery is free on orders over £50 and will usually take between 2-3 days to arrive, although this can be longer during peak periods.

Please be aware if you have ordered more than one hamper they may arrive as separate deliveries.

Unfortunately, we do not deliver our gifts to international addresses. This is to ensure that we keep up our excellent customer service levels. We deliver our gift hampers to the whole of the UK, including Northern Ireland, out of area, the Highlands and Islands.

We know that it can be tricky to find out if someone is going to be home on a certain date without giving away the surprise, so there may be occasions when the lucky recipient is not at home when our courier partners attempt delivery.

In this instance, the drivers have been instructed to attempt to deliver the gift to a neighbour or leave it in a safe place, where it is appropriate and safe to do so. If not, then delivery will be reattempted. Whatever happens, they will receive notification to let them know they missed a parcel and tell the them next steps.

Second and third delivery attempts will be made. If these are still unsuccessful then the hamper will be returned to us at hampers.com. At this point a re-delivery admin fee per gift may apply.

During the checkout stage when inputting delivery information, you can leave the recipient’s mobile number so that they can receive text updates about when they’re due to receive a parcel and when - this will help to increase your chances of them being at home when it’s due to be delivered to help prevent multiple missed delivery attempts. But if a surprise is what you’re after, it’s best to put in your mobile number instead.

If you have received your hamper and it is damaged or something is missing, please contact us at help@hampers.com Please email us with your order number and a photo Image of the damages.

If you've not yet received your hamper and wanting to know the progress of delivery, you may also email us to see if we can provide you with an update on your order!

Unfortunately, we made the decision to stop offering international delivery on our gift hampers. This is to ensure that we keep up our excellent customer service levels. We do still deliver our gift hampers to the whole of the UK, including Northern Ireland, as well as out of area, the Highlands and Islands.

During the checkout process, you can choose standard delivery, Christmas delivery (October to December) or pay for upgraded premium delivery services. The standard delivery services do not offer a specific day for delivery, but they will be despatched on a next day delivery service. And for free Christmas delivery, we secure your hamper and delivery slot for pre-Christmas delivery (again a specific date cannot be given).

Delivery will be prepared and despatched from hampers.com headquarters in Oxfordshire to reach the recipient on the day requested. Occasionally, the delivery may be made on the day before or the day after and, whilst we do everything we can to prevent this, conditions outside of our control could result in the delivery date may be missed.

We are proud to say that we have a very high success rate in achieving delivery on customer's preferred dates. If your item must arrive by a specific date, we would suggest you order and select a date the day before, in order to allow for any delays that may occur or the recipient not being home when the delivery is attempted. Because we know you can’t always check with them if you’re trying to coordinate a surprise!

We’re sorry to say that, due to their location, the following postcodes are not available for the premium upgraded delivery service: KA27–KA28, KW1-KW17, PA20-PA49, PA60-PA80, PH19-PH26, PH30-PH44, PH49-PH50, ZE1-ZE99, IM1-IM99, PO30-PO41, TR21-TR25, IV63, IV36-IV56, IV1-IV32, HS1-HS99, AB1-AB56, GY, JE, BT1-BT99.

Unfortunately, we cannot deliver to PO Box or BFPO addresses. Apologies for any inconvenience.

If you’re looking to treat someone and have a gift delivered to either a hospital, university, college, military base, work address and so on, we ask you to be mindful that the driver is only required to deliver to the address on the label - not directly into the hands of the recipient wherever they may be within the building. For that reason, we cannot be held responsible for any delays that occur from here.

Sending a gift to someone in the hospital to help cheer them up? Be sure to include the ward name/number or department, as these details will make it easier for your treat to be delivered internally to where it needs to be. Sadly, we cannot deliver to hospitals on Saturdays.

It is worth checking, before you place an order to be delivered to a hospital, that the hospital will allow deliveries of food and drink items to the relevant ward, as well as ensuring all delivery details are correct. It would be such a shame for your gift to be delayed at the last hurdle due to unavoidable hospital policy.

For those lucky individuals you’re trying to treat who may live in a block of flats, the courier will require postal access to attempt delivery or for a card to be left.