We understand that sometimes the gift purchased for whatever reason is not right, so if you are not happy with the product received and would like to return the item, you can do so within 14 days of delivery, either for a refund or replacement, providing the hamper is unopened and in the original condition. If the hamper contains bespoke items or fresh products like cheese etc, unfortunately this cannot be returned.
To return an item, contact customer services on the link below or for more information please see our terms and conditions.
A confirmation will be sent to your email after the order has been processed. Please allow 5 – 10 minutes for this to reach your inbox. If you still have not received an email after this time, we recommend checking your junk/spam folder.
At hampers.com, we always endeavour to provide the best, high-quality products within our hampers. However, from time to time, due to stock issues, we may have to substitute some of our items. We will always substitute items of equal or greater value. You can read out terms and conditions regarding substitutions on the link below!
It’s simple - so let’s show you how. Follow the below steps and you can get a nice discount off your order, assuming the discount code is still valid:
2. If your code is valid then you’ll see a nice green notification at the top of the page letting you know your discount has been applied.
