If you would like to cancel your order, there may be an opportunity to do so, up to 15 minutes after the order was placed. Contact us at [email protected] with your cancellation request and your order number as soon as possible!

We will do our best to cancel the order, however, if it has already been passed to the warehouse usually within 15 minutes, then it can only be returned once delivered, through our returns procedure. Please be aware that any hampers including perishable items may not be collected after delivery. We ask that if your order could not be cancelled and you do not wish for your order to be delivered, please ask your recipient to refuse the delivery!

If you made a mistake when placing your order, there may be an opportunity to amend the order up to 15 minutes after the order was placed, before the label gets printed for despatch. Contact us at [email protected] with your order number and the amendment you need, so we may be able to assist you. We are open to support 9am - 6pm UK time, Monday- Friday.

We will do our best to amend the order, however, if it has already been passed to the warehouse which is usually within 15 minutes, then it cannot be amended, unfortunately.

We understand that sometimes the gift purchased for whatever reason is not right, so if you are not happy with the product received and would like to return the item, you can do so within 14 days of delivery, either for a refund or replacement, providing the hamper is unopened and in the original condition. If the hamper contains bespoke items or fresh products like cheese etc, unfortunately this cannot be returned.

To return an item, contact customer services on the link below or for more information please see our terms and conditions.

Unfortunately, we are unable to make any modifications to our hampers. All items are carefully packed to prevent movement during transit, ensuring a well-presented hamper upon arrival. We sincerely apologise for any inconvenience this may cause.